Privacy Policy

When you use the Treats24 app or website, we collect information necessary to provide you with a seamless food ordering experience. This includes:

• Account Information: Name, email address, phone number, and password when you register.
• Delivery Information: Your delivery addresses, location data (with your permission), and order history.
• Payment Information: Payment method details (processed securely via our payment partners — we do not store full card numbers).
• Device Information: Device type, operating system, app version, and unique device identifiers.
• Usage Data: Pages visited, features used, time spent in the app, and search queries — to improve the experience.
• Communications: Messages you send to our support team or through the app's chat features.

We use the information we collect to:

• Process and deliver your orders accurately and on time.
• Send you order confirmations, delivery updates, and service notifications.
• Personalise your in-app experience, including restaurant recommendations.
• Process payments and prevent fraud.
• Improve our platform, fix bugs, and develop new features.
• Respond to your queries and provide customer support.
• Send you promotional offers and updates (only with your consent, and you can opt out any time).
• Comply with applicable laws and regulations in India.

We do not sell your personal information. We share data only in these limited circumstances:

• Restaurant Partners: We share your name, delivery address, and order details with the restaurant fulfilling your order.
• Delivery Partners: Your name, phone number, and delivery location are shared with delivery personnel to complete your order.
• Payment Processors: Secure, encrypted payment data is shared with our PCI-compliant payment partners.
• Service Providers: Analytics, cloud infrastructure, and communication tools that help us operate — all bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or to protect the safety of our users or the public.

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, access-controlled storage for all personal data.
• Regular security audits and vulnerability assessments.
• Payment data processed through PCI DSS-compliant partners.

No system is 100% secure. If you suspect your account has been compromised, please contact us immediately at support@treats24.in.

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you use our platform. You can control cookie settings through your browser or device settings. For full details, see our Cookie Policy.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of your account and associated data (subject to legal obligations).
• Opt-out: Unsubscribe from marketing communications at any time via the app settings or by emailing us.
• Data Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, email us at privacy@treats24.in and we'll respond within 30 days.

We retain your personal data for as long as your account is active or as needed to provide services. Order history is retained for up to 3 years for tax and legal compliance. You may request deletion of your account at any time — upon deletion, most personal data is removed within 30 days, except where retention is required by law.

We may update this Privacy Policy from time to time. When we make significant changes, we'll notify you via the app or email. Your continued use of Treats24 after such changes constitutes acceptance of the updated policy.