Legal

Privacy Policy

Last updated: October 10, 2026 · Applies to India App & Website

We believe your privacy is a right, not a privilege. This Privacy Policy explains what personal information Treats24 Pvt. Ltd. ("Treats24", "we", "us") collects when you visit treats24.com, use the Treats24 apps or talk to us, why we collect it, who it is shared with, and the choices you have.

Plain English first: Treats24 collects only what's needed to deliver your food, run our partner programme and improve your experience. We never sell your personal data to third parties.

1. Scope and Your Consent

This Policy applies to our website, our apps, the forms on our website and any conversation you have with our team (call, chat, email or WhatsApp). It should be read together with our Terms & Conditions and Cookie Policy.

By using Treats24, or by submitting a form on our website, you agree to the collection and use of your information as described here. Where the law needs your specific consent (for example, precise location or promotional messages), we ask for it separately. You can withdraw your consent at any time (see "Your Rights and Choices"), but some services may then stop working.

2. Information We Collect

Information you give us

  • Account Information: Name, phone number, email address and password or one-time password (OTP) when you register or log in.
  • Orders and Delivery: Delivery addresses, order history and any instructions you add. If you mention an allergy or dietary need in an instruction, we pass it to the restaurant only so it can prepare your order.
  • Payment Information: Payments are processed by our payment partners. We receive payment status and limited details such as the payment method and a masked reference. We do not store full card numbers, CVV or UPI PIN.
  • Website Forms: If you use the Contact form we collect your name, phone, email, location and message. If you register a restaurant we collect the restaurant name, owner name, phone, email, city, address, cuisine, outlet type, seating and any notes you add.
  • Communications and Feedback: Messages, emails, WhatsApp chats and call records with our support team, plus ratings, reviews and survey answers.

Information collected automatically

  • Device and Technical Data: Device type, operating system, app version, browser type and language, device identifiers and crash logs.
  • Usage Data: Pages and screens visited, features used, search queries, time spent and the page you came from.
  • Log Data: IP address (which also gives an approximate location) and date and time of each visit.
  • Precise Location: Collected from your device only with your permission, to show nearby restaurants and complete delivery. You can switch this off in your device settings, but ordering may not work properly without it.
  • Cookies and Similar Technologies: See our Cookie Policy.

Information from others

  • Order and delivery status from restaurant and delivery partners, and payment status from payment providers.
  • Basic profile details (such as name and email) if you choose to sign in with a third-party account.
  • Analytics and measurement tools that help us understand how our website is used.

3. Restaurant and Delivery Partners

If you apply to become a restaurant or delivery partner, we collect the details needed to verify, onboard and pay you. Depending on the role this can include your business and owner details, FSSAI licence, GST and PAN details, bank account details for payouts, menu and photos, and, for delivery partners, a photo, ID proof, driving licence, vehicle details and your location while you are on a delivery.

A restaurant's business name, address and licence details may be shown to customers. While an order is on its way, the customer can see the delivery partner's name, photo, contact number and live location.

4. How We Use Your Information

  • Create and manage your account, and confirm who you are (for example by OTP).
  • Process and deliver your orders accurately and on time.
  • Send order confirmations, delivery updates, invoices and service notifications.
  • Process payments and refunds, and detect and prevent fraud or misuse.
  • Personalise your experience, including restaurant recommendations.
  • Respond to your queries, complaints and partner applications, and provide customer support.
  • Improve our platform, fix bugs, run analytics and develop new features, using aggregated or anonymised data wherever possible.
  • Send promotional offers and updates, only with your consent. You can opt out at any time.
  • Keep business, accounting and tax records, resolve disputes, enforce our Terms and comply with the laws of India.

5. Information Sharing

We do not sell your personal information. We share data only in these limited circumstances:

  • Restaurant Partners: Your name, delivery address, order details and any instructions go to the restaurant fulfilling your order. Restaurants are expected to use them only to prepare and hand over your order and are responsible for how they handle information once they have it.
  • Delivery Partners: Your name, phone number and delivery location are shared with the delivery partner to complete your order.
  • Payment Processors: Payment details go to our payment partners, who are required to follow industry security standards (PCI DSS).
  • Service Providers: Cloud hosting and storage, SMS, email and WhatsApp messaging, analytics (such as Google Analytics through Google Tag Manager) and customer-support tools that help us operate. They may use your data only on our instructions and under confidentiality obligations.
  • Group Companies and Business Transfers: With our affiliates for internal business purposes, and with a buyer or successor if Treats24 is merged, acquired or sells its business. Any successor must continue to protect your data as described here.
  • Legal and Safety Reasons: With courts, police, regulators (such as food-safety or tax authorities) or other bodies when the law requires it, when we are responding to a valid legal request, or to prevent fraud, enforce our Terms or protect the safety of our users and the public.
  • With Your Consent: In any other case, only after we tell you and you agree.

6. Where Your Data Is Stored

Your information is stored on secure servers and cloud storage run by our hosting and cloud providers. These servers may be in India or in other countries. When data is stored or processed outside India, we make sure the provider protects it with appropriate safeguards and in line with Indian law.

7. Cookies & Tracking

We use cookies and similar technologies to keep our forms secure, remember your preferences and understand how our website is used. Our website currently uses Google Tag Manager and Google Analytics. You can control cookies through your browser or device settings. For the full list and your choices, see our Cookie Policy.

8. Marketing and Other Messages

  • Service messages such as OTPs, order updates, refunds, security alerts and changes to our terms are necessary to run your account, so you cannot opt out of them while you use Treats24.
  • Promotional messages by SMS, email, push notification or WhatsApp are sent only if you have agreed. You can stop them at any time using the unsubscribe link, your app settings, by replying STOP, or by emailing us. We send SMS through DLT-registered headers and templates as required by TRAI.
  • Calls and chats: We may call you to confirm an order or address. We may record or monitor support calls and chats for quality, training and resolving disputes.

9. Reviews and Public Content

Ratings, reviews and comments you post may be visible to other users and to restaurants. Please do not include personal or sensitive details about yourself or anyone else. You can ask us to edit or remove your own posts.

10. Third-Party Links and Services

Our website and apps link to other services such as WhatsApp, Instagram, Facebook, X, YouTube, app stores and payment pages. Those services have their own privacy practices, and this Policy does not cover them. Please read their policies before sharing your information.

11. Children's Privacy

Treats24 is meant for people aged 18 and above. We do not knowingly collect personal data of anyone under 18. If you believe a child has given us their information, email help@treats24.com and we will delete it.

12. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, alteration or misuse. These include:

  • SSL/TLS encryption for data sent between your device and our servers.
  • Secure, access-controlled storage, with staff access limited to those who need it.
  • Regular security reviews and vulnerability checks.
  • Payment data processed through PCI DSS-compliant partners.

No system is 100% secure, and you are responsible for keeping your login details private. Treats24 will never ask you for your OTP, card PIN, CVV or UPI PIN. Do not share them with anyone. If you suspect your account has been compromised, contact us immediately at help@treats24.com. If a personal data breach affects you, we will tell you and the authorities as the law requires.

13. Data Retention

We keep your personal data for as long as your account is active or as needed to provide our services. Order history is kept for up to 3 years for tax and legal compliance. Enquiries and partner applications are kept only as long as needed to respond and for our records. When we no longer need your data, we delete or anonymise it. We may keep anonymised or aggregated data for analytics.

You may request deletion of your account at any time. After deletion, most personal data is removed within 30 days, except where the law requires us to keep it.

14. Your Rights and Choices

  • Access: Ask for a summary of the personal data we hold about you and how it is used.
  • Correction and Updating: Ask us to correct, complete or update your information.
  • Deletion: Ask us to delete your account and associated data (subject to legal obligations).
  • Withdraw Consent: Withdraw any consent you have given. This will not affect what we did before you withdrew it.
  • Opt-out: Unsubscribe from marketing communications at any time via the app settings or by emailing us.
  • Data Portability: Request your data in a structured, machine-readable format.
  • Nominate Someone: Name another person who can exercise these rights for you if you die or become unable to do so.
  • Complain: Raise a concern with our Grievance Officer (see below).

To use any of these rights, email us at help@treats24.com. We may need to confirm who you are first, and we will respond within 30 days.

15. Grievance Officer

If you have a concern about how your information is handled, or want to report misuse of the platform, please contact our Grievance Officer:

Grievance Officer, Treats24 Pvt. Ltd.
Howrah, West Bengal, India
Email: help@treats24.com (please put "Grievance" in the subject line)

We acknowledge every complaint within 24 hours and resolve it within 15 days for content-related complaints and within one month for all other complaints. If you are not satisfied with our response, you can approach the Data Protection Board of India once it is operational, or call the National Consumer Helpline on 1915.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows the latest version. When we make significant changes, we'll tell you through the website, the app or email, and where the law requires it we will ask for your consent again. Your continued use of Treats24 after such changes means you accept the updated policy.

17. Applicable Law

This Policy is published under the Information Technology Act, 2000 and the rules made under it, and we handle personal data in line with the Digital Personal Data Protection Act, 2023 and its Rules as they come into force.

Questions about this page? Email us at help@treats24.com.